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Privacy & Cookie Policy

Woodlands Glencoe Privacy & Cookie Policy

Woodlands Glencoe is operated by Ossian Developments Limited (Company Number SC319510), a family-owned business based in Glencoe, Scotland. This Privacy & Cookie Policy explains how we collect, process, and protect your personal information, how we use cookies and similar technologies, and your rights under UK data protection law.

By using our website, making a booking, or interacting with our team, you agree to the terms of this Privacy & Cookie Policy.

1. Who We Are

Woodlands Glencoe is a trading name of Ossian Developments Limited, whose registered office is:

Roshinish House
Old Ferry Brae
Ballachulish, Argyll, Scotland
PH49 4JX

You may contact us regarding privacy matters at:

For the purposes of data protection law, Ossian Developments Limited is the data controller responsible for your personal information.

2. Personal Information We Collect

We may collect and process the following types of personal information:

  1. Personal identifiers and contact details, such as your name, postal address, telephone number, and email address.
  2. Booking and transaction information, including accommodation, activities, wellness bookings, and payment details.
  3. Communications and enquiries, including emails, phone calls, web form submissions, and social media interactions.
  4. Content you provide, such as reviews, photographs, and other media submitted to us.
  5. Website usage information, including analytics, cookies, and technical data.


3. How We Collect Personal Information

We collect personal information in several ways:

  • Directly from you, when you make a booking, sign up for newsletters, contact our team, or submit reviews and media.
  • Automatically, through cookies and similar technologies on our website to monitor usage, improve functionality, and support marketing activities.
  • From third parties, including booking platforms, payment processors, analytics providers (e.g., Google Analytics), and advertising platforms (e.g., Facebook Advertising, Google Advertising).


4. How We Use Your Personal Information

We use personal information for the following purposes:

  1. To process bookings and provide the services you have requested, including accommodation, activities, and wellness experiences.
  2. To communicate with you regarding enquiries, confirmations, and customer support.
  3. To manage payments, issue receipts, and resolve disputes.
  4. To improve our services, website, and user experience.
  5. To send marketing communications where you have consented.
  6. To comply with legal, regulatory, or contractual obligations.


5. Automated Tools and AI Systems

Woodlands Glencoe may utilise automated systems, including an artificial intelligence (AI) powered chatbot, to assist with guest enquiries and frequently asked questions; any personal information voluntarily provided during these interactions will be used solely for the purpose of responding to the enquiry or facilitating guest services and will not be sold or shared with third parties except where necessary to fulfil a booking, or where required by law.


6. Lawful Bases for Processing

We process personal information under the following lawful bases, as defined by UK GDPR:

  • Contractual necessity, to fulfil bookings and provide services.
  • Consent, where you agree to receive marketing communications or other optional services.
  • Legal obligation, to comply with applicable laws.
  • Legitimate interests, to operate and improve our business, provided these interests do not override your rights.

You may withdraw consent at any time for marketing communications without affecting the processing of other data necessary to fulfil your booking.

7. Sharing Personal Information

We do not sell personal data. We may share your personal information with trusted third-party service providers who process data on our behalf, including:

  • Booking and reservation platforms
  • Payment processors
  • Email marketing and communication providers
  • IT, cloud storage, and website hosting providers

All third-party providers are required to implement appropriate safeguards to protect your data and may only process personal information according to our instructions.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, or misuse.

Data is stored securely using reputable third-party systems, including Dropbox, Mailchimp, Typeform, WordPress, HOP Software, and Bookinghound, and is retained only for as long as necessary to fulfil the purposes described, including compliance with legal obligations.

9. Your Rights

Under UK GDPR, you have the following rights:

  1. Right of access – request copies of your personal data.
  2. Right to rectification – correct or complete inaccurate information.
  3. Right to erasure – delete your personal data under certain circumstances.
  4. Right to restrict processing – limit how your data is used.
  5. Right to object – object to specific types of processing, such as marketing.
  6. Right to data portability – request transfer of your data to another organisation.


Requests can be made at technology@woodlands.scot, and we will respond within one month.

10. Cookies and Similar Technologies

The Woodlands Glencoe website uses cookies to ensure proper website functionality, enhance user experience, and support analytics and marketing activities.

You may manage or disable cookies at any time through your browser settings. Please note that some functions, including booking and account features, may not operate if cookies are disabled.

Our cookie management and policy are provided and maintained by a third-party company, Cookie Information. For questions about cookies, please visit https://www.cookieinformation.com.

Cookies may include:

  • Strictly necessary cookies, essential for basic website operations.
  • Functional cookies, which save preferences and improve usability.
  • Statistical cookies, which collect anonymised usage data to help improve the website.
  • Marketing cookies, which enable delivery of relevant advertisements.


11. Complaints

If you have concerns about how your personal data is processed, please contact us at technology@woodlands.scot.

You may also lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk

12. Updates to This Policy

We may update this Privacy & Cookie Policy to reflect changes in legal obligations, business practices, or website functionality. The most recent version is always available on our website.